Senior Assigned Support Engineer (Premier Support)
Job Description & Overview
Act as the named technical adviser for some of GitLab's largest customers on self-managed, Dedicated and GitLab.com. Solve complex support cases over email and video calls using logs and Linux tools. Work with Product, Development, Infrastructure and Sales to fix defects and influence the roadmap, and write reusable support content.
Requirements & Key Qualifications
- Managed complex customer support cases end to end
- Advanced troubleshooting of multi-layered technical issues
- Strong Linux administration (RHCE or LFCE level)
- Practical GitLab and CI/CD experience
- Ruby or Bash scripting; Ruby on Rails a plus
Apply Now on the employer's own application page.